Keep the conversation open
When configured conditions are met, send a short message acknowledging the missed call and inviting a reply. Avoid repeated messages to the same caller.
Hand the reply to your team
The reply belongs in the shared inbox with the contact and conversation history. Set clear ownership so automation starts a conversation someone can finish.
Configure consent and controls
Business texting needs the appropriate registration, consent practices, opt-out handling, and contact rules. We review the use case before activation; delivery and customer response vary.
