Terms of Service

Merchant Hero LLC
Effective Date: March 31, 2026 | Last Updated: March 31, 2026

Welcome to Merchant Hero LLC. By accessing or using our website at https://www.merchantheroagency.com or any of our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. SMS Messaging Program

Merchant Hero LLC offers an SMS messaging program to provide customers with appointment reminders, service updates, promotional offers, and other business-related communications.

  • Opt-In: By providing your phone number and consenting to receive SMS messages, you agree to receive recurring automated text messages from Merchant Hero LLC.
  • Message Types: Messages may include appointment reminders, service notifications, promotional offers, account updates, and customer support communications.
  • Message Frequency: Message frequency varies but typically does not exceed a few messages per week.
  • Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a final confirmation message and no further messages will be sent.
  • Help: For assistance, reply HELP to any message or contact us at (845) 324-7101 or [email protected].
  • Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Merchant Hero LLC is not responsible for any charges incurred from your carrier.
  • Carrier Liability: Carriers (such as T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network.

2. Eligibility

You must be at least 18 years of age to use our services and opt in to our SMS messaging program. By using our services, you represent and warrant that you are at least 18 years old.

3. Services

Merchant Hero LLC provides marketing agency services including website design and development, AI phone agents, marketing automation, and digital marketing services for local businesses.

4. User Responsibilities

You agree to provide accurate and current information when using our services, not to misuse our services or interfere with their operation, and to comply with all applicable laws and regulations.

5. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Merchant Hero LLC and is protected by applicable intellectual property laws.

6. Limitation of Liability

Merchant Hero LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for our services in the twelve months prior to the claim.

7. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

10. Contact Information

For questions about these Terms of Service, contact us:

Merchant Hero LLC
Email: [email protected]
Phone: (845) 324-7101
Website: https://www.merchantheroagency.com